Working Hours

Monday-Friday:9.00 am - 5.00 pm EST

ADDRESS

Address: Ojas Enterprises, LLC
87 Taft Ave
Newburgh, NY 12550

Tel: 866-855-9006

Email: customer@ojasllc.com

ALTERNATE ADDRESS

Suite 501, St James Court
St Denis Street, Port Louis
Mauritius

Frequently Asked Questions

Choose a topic
  • What does "natural" mean?
    The word “natural” means that ingredients have not been chemically altered from their natural state. It also means nothing has been removed, except for water, and nothing has been added.
  • Is there a difference between organic and natural?
    Yes, although many people – and even companies – don’t know the difference. Organic means that something was grown without using chemicals or pesticides. For example, you can buy organic apples that were never sprayed with pesticides or chemicals. These are organic. Natural refers to the manufacturing process (after it’s grown) and means that the ingredient wasn’t chemically altered.
  • Are your products tested on animals?
    Absolutely none of our products have been tested on animals. We instead employ quality assurance and human volunteers to test our products and make sure only the highest quality is achieved and maintained.
  • Are your products vegan-friendly?
    We use plant derived ingredients in all our products, but we do not hold a vegan standard. However, we do offer full ingredient lists on our product labels, as well as on the Aloe Vella website.
  • Are all your products hypoallergenic?
    Yes, they are. With that said, though, hypoallergenic simply means that something is relatively unlikely to cause an allergic reaction. It does not mean it won’t. Since Aloe Vella uses all natural, plant-based ingredients, they are extremely gentle even on the most sensitive of skin and unlikely to cause a reaction. However, it’s possible for you to be allergic to anything, whether it’s natural or synthetic. You could also develop an allergy to something over time.
  • How long before I notice positive effects on my skin after using your products?
    We are all individuals, and we all have different skin types, complexions. Naturally, if you have really dry skin, it may take longer for the Aloe Vella moisturizing products to heal your skin than it would for someone with normal skin. However, when you use Aloe Vella products as recommended, as part of your daily regimen, you should start seeing improvements in your skin and/or hair almost immediately, but typically within 7-10 days to see best results.
  • Are your products safe to use on children?
    All our products contain natural ingredients and no synthetics, so typically they are safe to use on children two years and older with adult supervision. However, as with any new product, make sure you read the labels to prevent allergic reactions. Keep away from a child’s eyes and mouth, and always store all your beauty care products out of the reach of children.
  • Is your Aloe Vella packaging recyclable?
    All our plastic bottles and jars are made with recyclable plastic.
  • Is the Aloe Vella shampoo and conditioner safe for color treated hair?
    Because Aloe Vella’s Soft & Silky Shampoo and Soft & Silky Conditioner contain natural ingredients, they are gentle enough to be used on color-treated hair without damaging or stripping the color. They will actually improve the look and feel of your hair because both are infused with Aloe Vera, as well as other vitamins, minerals, and proteins that your hair needs to become strong and healthy.
  • Do you have expiration dates for your products?
    As required by the FDA, all products with an SPF contain an expiration date of two years from the date of manufacture. That said, we highly recommend that any product containing an SPF be used within six months of being exposed to light and heat. Personal care products do not need to have an expiration date, but opened products should be used within a year for maximum results.
  • Are there benefits to using Aloe Vella’s natural and organic products?
    Of course. A lot of the chemical based skin and hair care products you may be using right now contain chemicals and toxins that are carcinogens – or that are shown to cause cancer. Our products are natural and organic. They can make your hair and skin healthy and beautiful, and you don’t have to worry about the life threatening side effects down the road because our products contain ingredients straight from nature – not a lab.
  • Who is Aloe Vella?
    Aloe Vella is manufactured, distributed, and sold by Ojas Enterprises LLC, based in Newburgh, New York. We manufacture all of our products and provide unique, top-shelf formulations to our customers. You will not find our products anywhere else under any other name. We’ve been in the all-natural business for over twenty years in overseas markets. Although the Aloe Vella brand is new, our experience insures you receive the very highest quality, natural skin and hair care products on the market today.
  • Are all your products Aloe Vera based?
    Our products are unique in that they contain over 90% Aloe Vera. A lot of companies today claim to have Aloe Vera in their products, but they actually have very small concentrations. Our products contain over 90% because we understand that Aloe Vera has more potent healing and moisturizing properties than any other natural ingredient out there. Aloe Vera is simply the best thing you can use on your skin and hair. Visit our About Aloe Vera section to learn more about this amazing plant, and how the high concentrations that we use truly make our products some of the very best on the market today.
  • How can I contact you?

    You can email us at customer@ojasllc.com.

    If you want to reach us by mail, our address is:

    Aloe Vella
    Ojas Enterprises LLC
    87 Taft Avenue, Newburgh.
    N.Y. 12550

  • What methods of payment do you accept?
    We accept Visa, MasterCard, American Express, and Discover. All payments are processed through PayPal.
  • Is my credit card information protected and safe when I use it on your website?
    PayPal provides our credit card processing services to us. Your credit card information is never stored on our site. Also, PayPal uses secure processing methods that prevent fraud and information theft. Your information is encrypted, and it’s never revealed to anyone, not even us.
  • What if I don’t have a credit card and I want to order your products?
    We are happy to accept other forms of payment such as money orders or cashier’s checks. Contact us at sales@aloevella.com, and we’ll make arrangements with you.
  • Will I be charged sales tax?
    Residents of New York State will be charged sales tax at the current rate.
  • What methods of shipping do you offer?
    We offer several methods of shipping for you to choose from. You can specify the method you want to use when you place your order. These methods include: U.S. Postal Service Flat Rate, UPS 2nd Day, and UPS 3rd Day
  • How long will it take for me to receive my order?
    All orders received before 2:30pm ET Monday-Friday are shipped out the same day. All orders received after 2:30 Monday-Friday are shipped out the next business day. If you choose standard shipping (U.S. Postal Service Flat Rate) , you should receive your order within 3-5 business days. If you’d like to receive your order quicker, you can choose an expedited shipping method, but the shipping costs will be higher.
  • Are there any hidden costs associated with shipping?
    You will be shown your exact charges before you pay for your order.
  • How much does shipping cost?
    USPS Flat Rate : $6.95
    UPS 2 Day: $17.99 
    UPS 3 Day: $12.99. 
  • How do I track my order once it’s placed?
    You will receive an email confirmation once your order is shipped. This email will contain tracking information. You’ll then also be able to sign into your account to track your order, or you can go to the shipper’s site.
  • Do you offer worldwide shipping? I live overseas, but I’d like to order your products.
    We ship worldwide to wherever you live. Please contact us at customer@ojasllc.com for shipping rates to your country before placing your order.
  • What is your return policy?
    Aloe Vella wants you to love our products. That’s why we offer all new customers our risk-free 14 day money back guarantee. If our products fall short of your expectations or you’re simply not happy with them, send back the unused portion for a prompt, full, no questions asked refund (minus shipping and handling). Please review our Return Policy. for exact details.
  • What happens if I receive a damaged package or the wrong item from you?
    Our strict quality assurance policies insure you that the product you receive will be free from defects, and your order will be correct. However, mistakes do happen. If you receive a product that was damaged during shipping, we will work with you to file a claim with the shipper, then reship the product to you. If we send you the wrong item by mistake, we will pay for you to ship it back to us, then replace it with the correct item at no additional charge to you. Please see our Return Policy for more details.
  • What is your privacy policy?
    We respect your privacy. For that reason, any information you provide to us is confidential. We will not rent, sell, or trade your personal information to any outside source or third party. For more detailed information, please read our Privacy Policy.
  • What if I want to cancel my order after I’ve already submitted my credit card information?
    Cancellations will be granted only if your order hasn’t been shipped out yet. If you need to cancel your order, please email Customer Service.
  • Are there benefits to using Aloe Vella’s natural and organic products?
    Of course. A lot of the chemical based skin and hair care products you may be using right now contain chemicals and toxins that are carcinogens – or that are shown to cause cancer. Our products are natural and organic. They can make your hair and skin healthy and beautiful, and you don’t have to worry about the life threatening side effects down the road because our products contain ingredients straight from nature – not a lab.