- You must request a return within thirty (30) days of your order date.
- You must contact us for a Return Merchandise Authorization number before you send back your items. Your number will be issued by a Customer Service rep and will be necessary to complete the return and refund. Returned products without a return authorization number will be refused.
- Once you receive a RMA number please package your return and write the return order number clearly on the package.
- Please ship the package to AloeVella Returns, 3401 W Hillsborough Ave, #1067, Tampa , FL 33634-9998
- Your refund will be issued via the same method that payment was made. If you paid with your credit card, your refund may not appear until next month's statement. If you paid by check, your refund will be issued by check.
- If you are returning multiple quantities of the same item, one jar may be open, but you must return the addition jars un-opened and in a non-tampered condition.
- All shipping charges are non-refundable.
- Returned orders totaling more than $75 will incur a $10 restocking fee.
- No returns will be accepted if postmarked more than 30 days after the date of your order.
- All returned orders marked "Return to Sender" will incur postage due charges, and will not be accepted after 30 days from the order date.